Theatre 6
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Tuesday
11.45 - 12.15
Younis Bashir
Tap and RateImportance of Google Reviews and Social Engagement for Your Restaurant
Discover how Google Reviews can drive new business to your restaurant and the crucial role of social media engagement in building a loyal customer base. Learn how NFC technology simplifies the process of gaining followers and reviews, enhancing your restaurant's online presence and reputation. Join us to explore strategies for leveraging these digital tools to boost your restaurant's success.
12.30 - 13.00
Ben Ross
Unox UK LtdHow AI is Contributing to the Kitchen of the Future
Are you curious about the latest advancements in artificial intelligence and how they can revolutionise the hospitality industry? In this exclusive speaker session, Ben Ross talks about how AI can be used to help improve sustainability within kitchens, as well as how tech can help with the training and retention of staff.
13.15 - 13.45
Jonathan OConnell
The Lazenby GroupShifting to Light: Transforming Restaurant Hygiene Practices
Envision a world where dining hygiene is achieved without effort. Current practices are fraught with inefficiencies, but automated light solutions redefine cleanliness, making it seamless, sustainable, and incredibly effective in any restaurant setting.
14.00 - 14.30
Al Henderson
Eagle EyeMastering digital engagement in Hospitality: The gateway to personalisation
Unlock the secrets to transforming mass interactions into personalised customer experiences. Discover why growing digital engagement should be a strategic priority and measured relentlessly. This seminar will guide you through the 7 key demands you must meet to captivate and engage customers at every stage of their journey, with real life examples throughout.
14.45 - 15.15
Xavier Carreras
Navori LabsGo Digital! The Impact of CMS and AI on Restaurant Efficiency
This seminar will explore how restaurants can harness digital tools to better understand their customers, boost sales, increase efficiency, and measure impact. We’ll discuss the critical role of choosing the right Content Management System and how AI analytics can significantly enhance operations both inside the restaurant and in drive-thru settings by providing actionable KPIs.
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Wednesday
11.00 - 11.30
Kate Burns
ReputationEnsuring Brand Promise In A Feedback-First World
Brand promise is aspirational. Reputation is reality. Modern hospitality brands need to bridge this gap to ensure their menu and services on offer is the reality at the local level. Remember, your restaurants have their reputation in the hands of their consumers. So, what does this all mean? Join Reputation''s Kate Burns as she discusses how you can leverage peer feedback to fill more tables, as well as the latest industry trends we''re seeing here at Reputation.
11.45 - 12.15
Charlotte Hoon
StuartCustomer Experience in the Digital Age: How Direct Channels Are Shaping the Future of Restaurant Delivery
In this seminar, we’ll explore how industries like fashion and airlines have transitioned from relying on marketplaces to developing direct channels, and how the restaurant industry is now following suit. We''ll discuss the motivations behind this shift, such as reducing costs and enhancing brand control. We''ll also cover the challenges restaurants face, opportunities for growth, and real-world case studies. Finally, we''ll examine the critical role of last-mile delivery and future industry trends.
12.30 - 13.00
Dusan Koutny
BITEBERRYAI in Restaurants: Adding Value Without the Tech Burden
AI isn''t just for tech giants - it''s a game-changer for restaurants too. In this session, Dusan will demystify AI for restaurant owners, sharing practical strategies to integrate AI without complexity or cost. Learn how to implement cost-effective AI solutions that streamline operations and enhance customer experiences. We''ll also explore future AI trends to ensure you''re prepared for what''s next.
13.15 - 13.45
Jesper Berthold
Liplid ABProduct design for the consumer.
It's fascinating to explore the various single-use items available on the market, especially when considering one pressing question: Is it impossible to design something better than what's currently available? In this discussion, I will share our journey at Liplid-highlighting both our successes and challenges-as we transformed a simple idea into a new design for cup lids. Our goal was to create a superior drinking experience
14.00 - 14.30
Waqar Shah
Superbutler AIThe Future of Hospitality: How AI is Transforming Hotel Operations
Team Superbutler is showcasing how machine learning reduces staff training time and routine tasks, while boosting guest satisfaction by enabling guests to use their own smartphones. With zero infrastructure costs, hotels can cut overstaffing expenses and reallocate funds more efficiently.
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